Frequently asked questions
Because your doctor sees you for 12 minutes once a year and orders a handful of labs. The other 364 days, the wearable data, the new symptom at 11pm, the result you don't understand, that's where ProMed lives. We don't replace your doctor; we make sure you walk into that 12-minute visit with a year of data, not a year of guessing.
Most annual exams include only a small set of basic labs. ProMed unifies your records, bloodwork (30+ biomarkers), genetics, and wearable data, and tracks every result over time so patterns can be spotted earlier. You can ask your coach anytime, and your nutrition and coaching program updates as your biology changes.
Every insight is evidence-based, built with and validated by physician experts and the Mayo Clinic Platform Accelerate program, and you can share your assessment with your family doctor to guide follow-up testing or care decisions. ProMed does not replace your primary care provider; it equips you with the data, clarity, and ongoing support to take control of your long-term health.
ProMed is your personal health coach. It unifies your records, bloodwork (30+ biomarkers across heart, metabolism, hormones, and inflammation), genetics, and wearables in one place.
You can ask anything about your health, what a result means, why your energy dropped, what to eat to move a specific marker, whether a symptom is worth flagging to your doctor, and you get evidence-based answers grounded in your actual data and validated by physician experts and the Mayo Clinic Platform Accelerate program.
For every Foundation blood panel, your results are reviewed by a physician expert. From there, your personalized nutrition and adaptive coaching update as your biology changes, and a 1:1 health coach is one tap away whenever you want a human in the loop.
Yes, on both fronts.
Our lab and genetics testing partners meet the gold standard:
• CAP Accreditation: Our partner laboratories are accredited by the College of American Pathologists (CAP).
• Thorough Validation: Every test is rigorously validated to exceed CLIA requirements.
• Quality Assurance: Strict quality control protocols on every panel.
Our intelligence is held to the same bar:
• Every insight is grounded in your own data and validated against evidence-based clinical guidelines.
• Built with and validated by physician experts and the Mayo Clinic Platform Accelerate program.
• We do not train AI on your personal health information.
With ProMed, you get convenience without sacrificing accuracy, reliability, or clinical rigor.
ProMed Lite is the subscription. Foundation and Blueprint are accessible test panels that feed your coach with deeper data.
• ProMed Lite ($50/year or $5/month, first month free): The personal health coach subscription. Unifies your records, bloodwork, genetics, and wearable data; delivers personalized nutrition, adaptive coaching, and evidence-based intelligence. Includes member pricing on lab testing, genetics, and premium supplements.
• ProMed Foundation ($300 per panel): An accessible blood test panel covering 30+ biomarkers. Reviewed by a physician expert and tracked over time inside your coach.
• ProMed Blueprint ($500 per panel): An accessible genetics test panel that personalizes every nutrition and coaching recommendation your coach makes. Test once, use forever.
Start free with Lite, add Foundation and Blueprint whenever you're ready.
Both ProMed Lite and ProMed Foundation are HSA/FSA eligible. You can use your employer-funded health and wellness accounts to fully cover the cost. Our members can request an itemized receipt from success@promedai.ca to submit for reimbursement.
• We do not sell, rent, or trade your personal information.
• We do not train AI on your personal health information or any other identifiable data.
• The ProMed platform is hosted in Canada by the world's leading public cloud infrastructure provider, Google Cloud Platform.
• ProMed does not process or store payment information. Instead, we use Stripe, a certified PCI-DSS Level 1 payment platform.
• We use reasonable technical, administrative, and physical safeguards such as encryption of data, access control and other measures, following SOC2 Type 2 standards to help protect your information.
• Data retention: we keep personal information only as long as needed to provide the services and for legally permitted purposes.
• Data deletion: you can request deletion (and other privacy requests like access/correction/export) by contacting privacy@promedai.ca.
• You.
• ProMed authorized personnel such as our physicians, to operate and support the services. ProMed implements strict access controls to ensure personnel only get access to the information needed to provide the services.
• ProMed partners with accredited and nation-leading labs such as LifeLabs for testing services. ProMed receives your test results from those partners.
• Vetted service providers (processors) who help us run the business. Including payment processors, order fulfillment centres and cloud providers. They can only access information needed to provide services to ProMed.
Take control of your health
Start with a coach that knows your data. First month free.
Become a memberFirst month free · Cancel anytime · HSA/FSA eligible